Privacy Policy

SonicApps ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Shopify applications and services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access our applications.

1. Information We Collect

1.1 Information Automatically Collected

When you install and use our apps, we automatically collect certain information necessary to provide our services:

• Store information: Store name, domain, and Shopify plan
• Usage data: Features used, app settings, and configurations
• Technical data: IP address, browser type, device information, and access times

Note: Depending on the specific app you use, we may collect additional data necessary for that app's functionality (such as product data for inventory apps, or order data for fulfillment apps). We only collect data that is essential for the app to work properly.

1.2 Information You Provide

We collect information that you voluntarily provide when using our apps:

• Account information (name, email address)
• Support communications (messages, feedback, bug reports)
• App configuration settings and preferences
• Custom content and designs created within our apps

1.3 Information from Third Parties

We receive information from Shopify and other third-party services:

• Store data provided through Shopify's API
• Payment processing information (if applicable)
• Analytics data from third-party analytics services

2. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and maintain our services: To deliver the functionality of our apps and ensure they work properly for your store
• Process transactions: To process payments and manage subscriptions
• Improve our apps: To analyze usage patterns, identify issues, and develop new features
• Customer support: To respond to your inquiries, provide technical support, and resolve issues
• Communications: To send you updates, security alerts, and support messages
• Marketing: To send promotional materials about new features, apps, and offers (you can opt-out anytime)
• Compliance: To comply with legal obligations and protect our rights
• Security: To detect, prevent, and address fraud, security breaches, and technical issues

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Analytics services (Google Analytics, etc.)
• Email and communication platforms
• Payment processors
• Customer support tools

3.2 Shopify

Our apps are integrated with Shopify. We share necessary information with Shopify to provide our services. Please review Shopify's Privacy Policy to understand how they handle your data.

3.3 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government agencies).

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to provide and improve our services:

• Essential Cookies: Required for the apps to function properly
• Analytics Cookies: Help us understand usage patterns and improve our apps

You can control cookies through your browser settings. However, disabling essential cookies may affect the functionality of our apps.

5. Data Security

We implement appropriate technical and organizational security measures to protect your information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure data centers with redundancy
• Employee training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records

When you uninstall our app, we will delete or anonymize your data within a reasonable timeframe (typically within 90 days), unless we are required to retain it for legal obligations, dispute resolution, or legitimate business purposes.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request restriction of processing your data
• Objection: Object to processing of your data
• Opt-out: Opt-out of marketing communications

To exercise these rights, please contact us at support@sonicapps.io. We will respond to your request within 30 days.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country, where data protection laws may differ. By using our services, you consent to the transfer of your information to the United States and other countries.

We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

10. Third-Party Links

Our apps may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

11. Regional Privacy Rights

California Residents (CCPA)

California residents have the right to know what personal information is collected, request deletion, and opt-out of sale (note: we do not sell your information). You also have the right to non-discrimination for exercising these rights.

European Users (GDPR)

If you are in the European Economic Area (EEA), you have rights including access, correction, deletion, data portability, and the right to object to processing. You can also lodge a complaint with your supervisory authority.

We process your data based on: consent, contract performance, legal obligation, and legitimate interests.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date at the top of this policy
• Sending you an email notification (for material changes)

We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your data, or to exercise your privacy rights, please contact us: